When providing these services, the Agency (and its contracted agents- prosecutors, attorneys, hearing officers, etc.) represent the best interest of the children of the State of Ohio and do not represent specific Agency customers or the consumer’s personal interests.
If you disagree with the amount of support due, the amount of payments sent to you, or the amount of support sent to the State of Ohio as repayment for public assistance, you may request your case be reviewed by agency staff to ensure the amounts are correct.
You have the right to:
- Expect due process procedures be observed by the agency in actions that may affect you.
- Have you or your legal representative review agency records that apply to you.
- Expect your personal information to be kept confidential by the agency within guidelines set by the State and Federal government.
- Make written request for an Ohio Department of Job and Family Services state hearing for issues you may disagree with, including denial of services and untimely provision of services.
All individuals served by the Wood County Child Support Enforcement Agency may seek a judicial determination in matters of child support.
Please ask to speak with your Case Manager, an Agency Supervisor, the Assistant Director, or the Agency Director if you have concerns with any of the above matters.
REQUEST FOR CASE INFORMATION
OCDA FACT SHEET - GENERAL INFORMATION