For all Ohio cases, a toll-free number enables parents to access payment information, check on electronic funds transfer information, and the county agency address and phone information.

Updated daily, the SETS line can be accessed by calling:
1-800-860-2555 or 1-800-860-0019 (TTD).

The SETS line is open 24 hours a day, seven days a week. The SETS line is a good source for payment information.

Yes, the same information that is available on the toll free number can be obtained on-line at:

CHECK PAYMENTS ONLINE

To access this site, you will need a PIN (Personal Identification Number). The first time you use this site, you will need to obtain a temporary PIN. Please contact your county child support enforcement agency or the State Office of Child Support Customer Inquiry Call Center for your temporary PIN.

IVR PIN resets cannot be accomplished through a telephone contact to the State or your county CSEA.

To ensure confidentiality and security, PIN resets can only be completed through a faxed or mailed written request. Customers need to send their written requests to:
Ohio Department of Job and Family Services
Office of Child Support
PIN Reset Center
30 East Broad Street
Columbus, OH 43215-5903.

Customers may also choose to send a FAX to:
Office of Child Support
PIN Reset Center
FAX NUMBER 614-995-7159 or 614-728-5070 .

The request must be signed, dated and accompanied by a copy of both a photo ID and official documentation of the requester's social security number. A copy of drivers license can be used if it contains both items.

PIN resets will occur within two business days, and the reset will be noted in running records comments by CICC staff when it has been completed.

Please do not fax or mail your requests directly to the County CSEA.

PRINT PIN RESET INFORMATION

Check and Money Order payments should be made payable to OCSPC and mail to:

OCSPC
PO BOX 182372
COLUMBUS, OH 43218-2372

OCSPC
PO BOX 182394
COLUMBUS, OH 43218-2394

OCSPC
PO BOX 182380
COLUMBUS, OH 43218-2380

Include the billing coupon you receive each month to aid in payment processing. If you do not have a coupon please include the following information:

• Your name
• Your SETS case number
• Your social security number
• Your court docket number

Cash and Credit Card payments are still accepted at our East Gypsy Lane location.
Credit Card payments may also be made over the phone.